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RETURNS AND REFUNDS

Please note that we do not deal in mass produced fast moving consumer goods.

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We have carefully chosen the products on our website for their market leading design and build quality.

Our products are manufactured by artisan specialist barbecue and outdoor kitchen manufacturers.

Many of our outdoor cooking solutions are completely bespoke and integrated into our garden designs.

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We have built our landscape architecture business over many years.

We have built a reputation of exemplary customer service with our commercial clients who demand exacting professional standards.

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We carry this professional philosophy through into Aperto Kitchens and we promise to look after you.

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In the unlikely event there is problem with our products or services, please call us on the number below or email us and we will endeavor to resolve your concerns as quickly as we can.

 

Your satisfaction is by far our main priority.

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For a more detailed look at our standard returns policy, please see below:

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Definitions and key terms

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To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

 

  • Company: When this policy mentions YD2 or Square Yard it refers to Aperto Kitchens, that is responsible for your information under this Return & Refund Policy.

  • Customer: Refers to the company, organization or person that signs up to use the Aperto Kitchens Service to manage the relationships with your consumers or service users.

  • Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Aperto Kitchens and use the services.

  • Service: Refers to the service provided by Aperto Kitchens as described in the relative terms (if available) and on this platform.

  • Website: Aperto Kitchens site, which can be accessed via this URL: www.apertokitchens.com

  • You: A person or entity that is registered with Aperto Kitchens to use the Services.

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Return & Refund Policy

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Thanks for shopping at Aperto Kitchens. We appreciate the fact that you like to buy the products we have carefully sourced. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Aperto Kitchens.

If there’s something wrong with the product you bought off our website, or if you are not happy with it, you have 14 days to apply for a refund to return the item and a further 14 days to return the item. You can start this process easily by contacting us by phone or email (please see below). We have separate terms and conditions for our bespoke kitchens and garden designs, please contact us for more details.

If you would like to return a product, please follow these guidelines:

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  • The product must be in unused condition if it is not faulty.

  • The product must be damage free unless it has been damaged in transit.

  • In the highly unlikely event a product is damaged in transit, please document this by taking photos, contact us, and we will resolve this asap.

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Refunds

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We at Aperto Kitchens commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

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All the items that can be purchased online ship free. Aperto Kitchens in many cases pay for return shipping costs, but this is depending on your individual circumstances and because a lot of our products are bespoke and made to order. If you have any concerns about shipping costs, please contact us prior to your purchase via email or phone (please see below).

 

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Your Consent

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By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

 

Changes To Our Return & Refund Policy

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Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us

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If, for any reason, You are not completely satisfied with any goods or services that we provide, don't hesitate to contact us and we will help you.

 

PRICES INCLUDE SHIPPING AND VAT

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